Warranty Policy

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Terms and conditions 

1. This warranty only applies to products manufactured by TNG that can be identified by the original “TNG” and "ELVODA" trademark, trade name or logo affixed to them, and LOCALLY purchased from authorised Singapore dealers of TNG

2. This Warranty is only valid in Singapore, and the Product is not eligible for any international warranty service.

3. This Warranty is not assignable and/or transferrable

4. This Warranty is valid only to the person registered as the owner of the Product and for Product whose serial and/or model number corresponds with the Product Installation Location specified at the purchase documents.

5. The specified Warranty Period for the Product is valid from the date of purchase of the Product and the Product is warranted against defects in quality and materials under normal, non-commercial use.

6. After expiry of the General Warranty Period, the Additional Warranty (where applicable) shall apply only in respect of the Product types and the Scope of Additional Warranty, as specified in the website. Only TNG are authorised for any repair / related services during warranty period

7. Purchaser to present original proof of purchase document when service is required

8. Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings

a. The serial number has been altered, tampered or removed

b. The appliance has been tampered with, subject to misuse and damage while in transit

c.  The appliance has not been installed, maintained or operated in accordance with instruction given by manufacturer

d. The appliance has undergone repairs, modifications, or dismantled by any other person 

e. Defect caused by abnormal voltage or in-coming power supply from a generator

f. Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation

g. Defect caused by household pests such as lizard, rat, cockroach, etc.

h. Defect caused by chemical reaction, excessive heat, excessive dust or corrosive surroundings

i. External appearance parts which include cabinet, knobs, hoses, joints against damages, scratches and ageing.

9. TNG liability under this warranty is limited to repairing and / or replacing defective products only. The warranty does not cover any losses and damages caused directly or indirectly by the products.